Your Rights and Responsibilities

Concerns and Complaints

If, after you start your studies,

  • your personal circumstances change and your study is affected
  • you recognise that you have a problem completing a course requirement
  • you have an issue with your course, or a Whitireia staff member

Please discuss the situation with an appropriate staff member earlier rather than later.  We will try to work with you so the issue can be resolved in a way that assists you to succeed at your studies.


Resolving an issue in a formal process – the complaints procedure

Whitireia is committed to providing a positive, equitable and supportive learning, teaching and work environment.

Whitireia has procedures and guidelines in place for addressing concerns or complaints from students, staff and members of the public in relation to a:

  • course or programme of study or other learning activity
  • student(s)
  • staff member(s)
  • manager(s)
  • Council member(s).
  • Whitireia resolves concerns and complaints
  • informally at the lowest possible level
  • as fairly, constructively and quickly as possible
  • in accordance with Whitireia values and the principles of natural justice.

Find out more about the concerns and complaints process here: Student Concerns and Complaints


Academic Statute

These are the primary, and paramount, set of regulations managing the academic relationship with students and the institution. Regulation scope includes programme offering, enrolment, information discolsure, credit recognition, assessment, appeals, grade methods, graduation.

See: Academic Statute


Your Rights and Responsibilities

Here you will find information about your rights and responsibilities as a student:

Entry, Credit Recognition, Withdrawal from Programme or Course, Fees and other enrolment matters:

Student Conduct
The behaviour, ethics and conduct expected of all students.

Concerns and Complaints
Information and procedures that address concerns and complaints from students involving staff, other students and institution processes.


Style Guide

The Style Guide defines the approved style for the institutions that:

  • creates consistency within and between documents of branding, visual style and tone
  • promotes the professional image of the institutions
  • provides clarity about what is expected of writers

It reflects modern publishing trends, that include simplifying and reducing the use of punctuation and capital letters and, at times, using vernacular rather than traditionally correct grammatical constructions.

See: Style Guide for more information.

Last modified: Wednesday, 13 June 2018, 8:45 AM